Associate Technical Consultant
Razorpay
Greater Bengaluru AreaFresher3m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E. or M.Tech
- Must know
- REST APIsTroubleshootingJiraPythonJavaJavaScript
- Work
- On-site in Greater Bengaluru Area
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting32%REST APIs20%Python8%Jira3%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
This is a contract role for 6 months.
The individual works directly with developers, clients, and internal teams on post-integration issues to provide technical support, consulting, and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions are provided to merchants for their raised tickets/queries.
Key Responsibilities
- Addressing technical queries on APIs, Plugins, and the complete Razorpay product suite.
- Communicating technical issues to merchants and internal departments. This includes discussing solutions with CXOs and highly competent tech teams.
- Identifying irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Providing timely resolution to merchants, assisting them with Level 2/3 support teams with product knowledge and technical troubleshooting & debugging skills.
- Reporting issues or bugs to Product / Software Engineering teams by raising Jira and working towards a resolution through collaboration.
- Capturing issues in FreshDesk, updating progress regularly, and resolving merchant issues.
- Acting as an advocate for technical queries and expertise regarding Razorpay products, their implementations, and usages.
- Enhancing the overall merchant experience by providing support for technical issues without redirecting them to developers.
- May travel to client sites to resolve extremely complex customer and integration issues.
Requirements & Tech Stack
- Knowledge of at least one frontend technology (HTML, CSS, JS, Angular, Flutter, React Native) and server-side technologies (Java, C++, Python, Go).
Qualifications
- Ability to explain complex information in simple, clear terms to non-IT personnel.
- Ability to deal with complex issues and bring them to closure with least dependency.
- Logical thinking with good analytical and problem-solving skills.
- Good to have up-to-date technical knowledge in the payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision-making while advising clients or sales teams.
- B.Tech/M.Tech degree with internship experience.