Telesales Intern

About Thread Factory

Thread Factory is an algorithm-driven B2B fashion marketplace helping independent apparel retailers source relevant, in-demand styles.

Role Overview

We are looking for a proactive and energetic Telesales Intern to engage with apparel retailers, understand their buying requirements, and drive customer acquisition and repeat orders. The role involves building strong customer relationships, identifying demand opportunities, and converting potential buyers into active customers.

Key Responsibilities

• Customer Outreach: Connect with 50–60 apparel retailers daily to introduce Thread Factory, understand their business, and identify potential buying opportunities.
• Sales & Conversion: Understand customer requirements, recommend relevant products, pitch collections, and convert prospects into active buyers.
• Repeat Sales & Demand Collection: Follow up with existing customers for repeat orders, collect product requirements, and identify opportunities to increase order frequency.
• Order Coordination: Coordinate with customers throughout the order lifecycle, including order processing, invoicing, payment collection, delivery, and after-sales support.
• Customer Engagement: Keep customers informed about new launches, trending styles, and relevant product collections to drive engagement and sales.
• Cross-functional Coordination: Work closely with supply and merchandising teams to communicate customer feedback, product preferences, and sourcing requirements.
• Product & Platform Education: Help customers understand the self-ordering process and onboard them onto the Thread Factory app for seamless ordering.

Requirements & Tech Stack

• 1–2 years of experience in telecalling or telesales, preferably in the fashion or apparel industry.
• Prior experience in an eCommerce company or startup ecosystem is highly preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to understand customer requirements and effectively pitch products over calls.
• Strong follow-up skills with a result-oriented approach towards sales and conversions.
• Self-starter with an eagerness to learn and grow in a fast-paced startup environment.

Role Details

• Role Type: Full-time Internship
• Work Mode: Remote
• Working Days: Monday – Saturday
• Candidate Preferred Location: Delhi
• Compensation: ₹15,000 per month + Sales-linked incentives