Account Operations Specialist
MegaCorp Logistics
Wilmington, NCFresher48m agovia LinkedIn
About the Role
Account Operations Specialist - Spanish Proficiency Required
Key Responsibilities
- Assist Account Manager with carrier relationships and selection.
- Negotiate rates and schedule shipments.
- Use HERO software for tracking and management.
- Maintain contact with carriers for smooth delivery.
- Review carrier performance for future shipments.
- Act as liaison between clients, carriers, and shippers.
- Track changing rates and choose the best deal.
- Resolve in-transit issues and ensure on-time delivery.
- Track and document shipment costs.
- Handle customer claims and payment issues.
- Enter and update shipment info in software.
Qualifications
- High school diploma or GED required; bachelor’s degree preferred.
- Bilingual English/Spanish proficiency required.
- Ability to communicate effectively in both English and Spanish in a professional business environment is necessary for regular communication with Spanish-speaking customers, carriers, and/or business partners.
- 1+ year in freight brokerage or logistics preferred.
Skills Needed
- Strong customer service and communication skills.
- Detail-oriented with the ability to multitask.
- Motivated and thrives in a fast-paced environment.
- Quick learner and problem solver.
Top Notch Training
- Hands-on learning with current broker team
- Peer mentorship
- Operational excellence reviews
- 2-week new hire training
Mega Awesome Perks
- Medical, dental, vision, and life and disability insurance
- 401(K) matching
- Birthday celebrations
- Health and wellness initiative including gym membership
- Annual parties
- PTO and Flex holidays
- Company sponsored outings