Personal Banker I (Full Time), SB East End

Personal Banker I (Full Time)

About the Role

This role is responsible for performing a broad variety of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. It also involves identifying sales and referral opportunities and striving to meet related goals.

Key Responsibilities

• Opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts.
• Working with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
• Answering client questions and solving problems by listening, collecting data, and securing answers.
• Profiling clients to identify sales opportunities.
• Using lead lists and other strategies to generate additional business.
• Resolving client requests and questions promptly, courteously, and professionally.
• Receiving and processing new client accounts and changes to existing accounts.
• Maintaining privacy of customer account information.
• Assisting area personnel as required.
• Informing the Banking Center Manager of area activities and significant problems.
• Completing required reports and records accurately and promptly.
• Attending meetings and training classes.
• Overseeing annual year-end reporting and special projects.
• Reviewing new account and data entry for accuracy.
• Supporting Treasury Management with new accounts and services.
• Ensuring daily logs are completed correctly and organized.
• Actively and professionally selling Bank products and services.
• Meeting sales production goals.
• Performing related clerical duties.
• Ensuring work areas are clean, secure, and well maintained.

Requirements & Tech Stack

• Personal Banker Mentor Program or Personal Banker Learning Plan, Teller Learning Plan, if applicable.
• Understanding the Caller Identification Process and Secure code.
• BPM Training, I, II, III and IV.
• Understanding when to use DocuSign.
• Open Consumer Checking and Savings Accounts
• Open Commercial Checking and Saving Accounts
• Issue Debit Cards
• Complete requested customer file maintenance
• Clear DDA exceptions
• Input debit card disputes
• Offer bank products to customers – cross sell Credit Cards
• Check orders
• Wire transfers domestic
• Denial exceptions
• Missing signature cards
• Identify fraud situations
• Assist on teller line, if applicable
• Close accounts
• Service charge waivers
• Additional duties as assigned by Banking Center Manager
• Online banking

Qualifications

• High school graduate or equivalent.
• Good understanding of financial services and products.
• Zero up to 3 years of New Account experience.
• Excellent communication and public relations skills.
• Professional appearance and attitude.
• Ability to operate related computer applications and business equipment including 10-key and telephone.
• Solid math and bookkeeping abilities.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
• Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.