Software Support & Integration Specialist

Hoopaugh Grading Company, LLC

About the Role

This is a dual role combining software support with data analysis and integration development. Approximately 50% of your time will be dedicated to supporting HCSS products and their users, including tasks like password resets, new user setups, and troubleshooting. The remaining 50% will focus on analyzing data and building integrations to facilitate information flow between systems, thereby reducing manual data entry. Your work will support project managers, estimators, superintendents, field crews, and accounting staff. This role is suitable for a recent graduate or an early-career developer. No prior construction or HCSS experience is required, as training on HCSS and Spectrum will be provided. A service mindset and solid Python, SQL, and API skills are essential.

Key Responsibilities

Software Support & User Administration (approx. 50%)

• Provide first-line and escalated support to office and field staff on HCSS products (HeavyBid, HeavyJob, Safety, Plans, Equipment360, Telematics), Spectrum, and Paylocity.
• Manage user accounts across HCSS, Spectrum, and Paylocity:
• Password resets
• Account unlocks
• New user setup
• Role and permission assignments
• Deactivations for departing employees
• Onboard new hires, including account creation, license assignment, and mobile or field device setup for crews and foremen.
• Troubleshoot login, sync, mobile app, access, and missing data issues.
• Track all support requests to resolution and escalate to HCSS or other vendor support when necessary.
• Apply HCSS updates and new releases, test changes, and communicate new features to affected users.
• Regularly review user accounts and access levels to ensure data protection and license accuracy.
• Explain technical concepts clearly to non-technical users and support coworkers using the developed tools.
• Develop guides and training materials for common tasks and recurring issues.

Data Analysis & Integration Development (approx. 50%)

• Build, test, and maintain API integrations between HCSS products, Spectrum, and other business systems.
• Write Python scripts to automate recurring tasks, such as syncing job cost data, generating reports, and transferring information between platforms.
• Utilize SQL to extract, organize, and report on data from various systems.
• Work with XML, JSON, and CSV formats for data transfer between systems.
• Develop AI-assisted tools to reduce manual work, including extracting information from documents or summarizing project records.
• Monitor integrations, troubleshoot data mismatches, and document resolutions.
• Use GitHub for code tracking, sharing, and maintaining clear documentation.

Collaboration

• Partner with project managers, estimators, field staff, accounting, and leadership to understand needs and develop solutions.
• Assist in evaluating software tools and vendor integrations, adhering to data security and access best practices.

Requirements & Tech Stack

• Software Support & User Administration
• Experience providing technical or software support (e.g., helpdesk, user account administration, troubleshooting). Internships and part-time roles are accepted.
• Data Analysis & Integration Development
• Working knowledge of Python for scripting and automation.
• Understanding of REST APIs, including data transmission, authentication, and error handling.
• Experience with SQL and relational databases (e.g., PostgreSQL, SQL Server, MySQL).
• Familiarity with XML and other common data formats.
• Experience using Git and GitHub.
• General Skills
• A customer service mindset with clear, patient, and professional communication.
• Strong problem-solving skills and attention to detail.

Qualifications

• Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field (or equivalent experience).
• Relevant experience can be gained from internships, co-ops, class projects, open-source contributions, or personal projects.
• A GitHub portfolio showcasing your code is a plus.

Preferred Qualifications

• Hands-on experience with AI tools (e.g., LLM APIs, simple AI-powered projects).
• Experience with automation or integration tools like Postman, Power Automate, or Insomnia.
• Familiarity with cloud platforms (Azure, AWS).
• Basic experience with data visualization tools such as Power BI or Tableau.
• Experience with JavaScript/TypeScript or C#/.NET.
• Experience with user account management tools (e.g., Microsoft Entra ID/Active Directory) or ticketing systems.
• Interest in construction or civil engineering.
• Familiarity with HCSS, Spectrum, or other construction software is a plus but not required.