Drilling Solutions Engineer, Diamond Program

About the Role

NOV is recruiting ambitious college/university graduates for an Application Engineering role within the ReedHycalog Diamond Rotational Program. This is a structured, 16-month rotational program designed to provide meaningful work experience. The program includes four 4-month rotations in different geographical locations. The goal is to develop strong functional/technical expertise and business knowledge through hands-on assignments and exposure to various engineering groups. Participants will work with management to identify full-time positions suited to their skills and company needs. The program starts in December 2026.

Rotational Structure

• Rotation 1: Fundamental Drill Bit Engineering training.
• Rotation 2: Drill Bit Application Engineering team.
• Rotation 3: Product Center Engineering Team.
• Rotation 4: Borehole Enlargement Engineering Team.

All rotations will require travel and will be in geographically different locations. Rotations 2 through 4 will involve working on engineering projects, learning new skills, and participating in motivated teams.

Key Responsibilities

Customer Service

• Communicate and collaborate with Sales, Operations, Engineering, Optimization, and Agent organizations to understand customer plans, activities, issues, and opportunities.
• Focus on improving and sustaining customer relationships through regular actions and initiatives.
• Establish consistent communication and develop leverage strategies with account managers to enhance profitability.
• Pursue and gain leads on new operators for early engagement.
• Maintain strict confidentiality of customer information according to internal policy.

Operations

• Become proficient in drilling and ReedHycalog product application, and in marketing products & services.
• Monitor tool performance and report trends to the team.
• Coordinate the gathering of competitor performance data (bit records, run reports, downhole tools, etc.).
• Prepare and provide technical application support to the sales team through customer visits and presentations.
• Support the local team with the bit repair process.
• Provide onsite support for bit runs as needed.
• Perform drill bit dull grading and evaluation, and analyze trends.

Sales Support

• Assist the sales force with detailed performance studies for optimizing drilling performance on critical or strategic applications.
• Provide direct support for the development and implementation of customer strategy.
• Maintain consistent communication with the Engineering Support team and assigned account manager regarding issue resolutions and opportunity status.
• Be prepared to provide technical applications support to sales account managers through customer visits and presentations at field sites.
• Assist in achieving sales metrics and KPIs for assigned rig counts.
• Identify new business opportunities, qualify needs, and pursue key decision-makers and buyers on site.
• Share "best practice" methods, processes, and ideas across business countries, areas, and regions.

Reporting

• Create Application Maps/Studies for applications in your area.
• Capture tool performance data from ongoing jobs for database entry and prepare customer run reports and run performance summaries.
• Develop outstanding run reports for internal and external use.
• Create dull conditions reports for all required runs in the area.
• Create incident reports analysis according to the QMS system.

Product Development Process

• Provide basic engineering support on ReedHycalog applications to ensure successful utilization and operation of tools/products.
• Lead the process of gathering ReedHycalog product information in the assigned area.
• Lead the process of gathering competitor intelligence from customer applications.
• Support field testing of new products and design improvements.
• Maintain direct technical support in the introduction of new products at the field level.
• Make recommendations to enhance existing products for reliability, with supervisor approval.
• Assist in the PDP process for the assigned area.
• Assess customer performance needs.
• Understand design changes introduced with new products.
• Work with DSE and RDE teams to provide data necessary for application-specific design.
• Follow through with customers and DSE teams to communicate performance and feedback for subsequent improvements.

Quality System

• Provide field analysis for failed tool investigations and coordinate with the Service Quality Group for applicable incident reports.
• Participate in the ReedHycalog Quality Management System: coordinate and support all quality incidents in relation to your assigned area according to QMS system standards.
• Provide feedback on product performance through the QMS incident reporting process for product improvement development.

Safety

• Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
• Follow all safety protocols for customer sites as required by customer standards.
• Comply with the maintenance schedule for the assigned motor vehicle.
• Complete all assigned online training promptly.

Qualifications

• Degree in Mechanical Engineering.
• Willing to travel full time for the first 2 years.