GN-I&E

About the Role

As a Lean Telco Manager / Senior Manager, you will lead the reinvention of telco operating models for global Communications & Media clients. You will help clients transition from high-CAPEX/OPEX, low-return positions to AI-first, lean, and agile operating models.

Key Responsibilities

• Lead Lean Telco engagements from strategic diagnosis through value targeting, roadmap design, and execution mobilization.
• Shape client ambition and target state across Lean Telco strategy, business model reinvention, operating model reinvention, and cost/productivity transformation.
• Lead company-wide transformation programs covering Network, IT & Platforms, Sales & Marketing, Customer Service, and other adjacent functions.
• Drive restructuring and carve-out workstreams, including separation models, governance design, shared services, service catalogues, and transition planning.
• Create business cases, value driver trees, KPI baselines, savings estimates, and value realization dashboards for leadership-level decision-making.
• Facilitate senior stakeholder workshops, SteerCo updates, transformation governance cadences, and cross-functional planning sessions.
• Develop assets, methods, thought leadership, proposals, and reusable delivery approaches for the Lean Telco capability.
• Coach and mentor consultants and analysts, ensuring delivery quality, structured problem solving, client readiness, and professional development.
• Support global sales teams to identify and win opportunities, lead proposals and business-development efforts, and create consensus-driven deliverables as a domain expert.

Requirements & Tech Stack

• Consulting, Leadership & Growth
• Executive stakeholder management skills, including C-suite engagement, strategic workshop facilitation, SteerCo communication, and board-level storytelling.
• Experience leading multi-workstream transformation programs, setting up governance cadences, managing RAIDs and dependencies, and driving outcome-based execution.
• Experience shaping AI transformation pursuits, developing solution narratives, commercial frameworks, and AI-led transformation proposals & delivery.
• Proven ability to coach, mentor, and develop consulting teams while ensuring delivery quality, structured problem solving, and client readiness.

Capability Areas

• Lean Telco Strategy & Roadmap

• Deep expertise in telecom operating model transformation across Network, IT & Platforms, Sales & Marketing, Customer Service, Corporate Functions, and adjacent telecom domains.

• Ability to shape Lean Telco strategy and transformation ambition, including future-back roadmap design, AI-first operating model definition, value architecture, and investment case development.

• Experience defining transformation roadmaps, execution priorities, and value realization governance to drive measurable cost, productivity, cash-flow, and operating model outcomes.

• Business Reinvention (Process-Driven Reinvention)

• Experience leading customer, commercial, and service operations transformation across customer care, contact center, service operations, and Lead-to-Cash journeys.

• Expertise in customer journey redesign, digital self-service, Customer 360, CRM/CPQ enablement, Quote-to-Cash transformation, and AI-assisted workflow redesign.

• Experience conducting process diagnostics, process mining, and value discovery to identify productivity, customer experience, revenue growth, and revenue leakage reduction opportunities.

• Ability to define future-state operating models, eTOM-aligned process architectures, AI/Agent-enabled operating models, and transformation roadmaps across care, sales, channel, and commercial operations.

• Experience developing business cases, value levers, benefits realization frameworks, and workforce optimization strategies for transformation programs.

• IT Reinvention

• Experience leading IT reinvention across BSS/OSS, ITSM, and enterprise IT service management environments.

• Expertise in IT operating model and service management design, including incident, request, problem, and change management transformation.

• Experience defining service operations redesign, workflow orchestration, automation, AIOps, and AI-enabled IT operations strategies.

• Ability to conduct process assessments, workflow mining, service request optimization, and productivity improvement initiatives across IT operations.

• Telecom Restructuring & Carve-outs

• Strong experience leading telecom restructuring, business separation, carve-out, portfolio rationalization, and simplification programs.

• Expertise in separation strategy, transition planning, Day-1 readiness, future-state operating model design, and legal entity design considerations.

• Experience assessing infrastructure and asset boundaries in separation scenarios (network, IT, shared platforms).

• Familiarity with partnership, monetization, and value-based operating models in the context of telecom portfolio and structural transformation.

Good-to-Have Skills

• Exposure to AI/GenAI/Agentic AI use cases across telecom operations, customer care, IT service management, sales, marketing, finance, procurement, or HR.
• Experience designing multi-agent enabled operating models, including human-in-the-loop checkpoints, agent guardrails, and orchestration across process, IT, and customer domains.
• Familiarity with agent orchestration frameworks, LLMOps/MLOps concepts, and enterprise AI platforms such as Azure AI, Databricks, AWS, or GCP.
• Relevant AI, Agentic AI, cloud, or industry certifications.
• Knowledge of BSS/OSS platforms and COTS products such as Amdocs, Ericsson, Netcracker, Salesforce, ServiceNow, or equivalent platforms.
• Certifications such as PMP, Prince2, SAFe, CSM/PSM, CBAP, eTOM, Lean Six Sigma, or relevant telecom/process certifications.

Location

Bengaluru / Gurgaon / Pune