CUSTOMER SERVICE INTERN
Penkraft Ideas Private Limited
Thane, Maharashtra, IndiaFresher7m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Social mediaOperations
- Work
- On-site in Thane · internship
- Pay
- Not stated by the employer.
- Skill demand
- Operations17%Social media2%of 150 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
The selected candidates would assist the Operations Coordinator in handling inbound telephonic, email & social media-based queries of the company's clients (teachers & students), with the aim to resolve issues in conjunction with the technical team. Freshers are also welcome to apply.
Key Responsibilities
- Handling inbound in-situ, telephonic, e-mail & social media-based queries of the company's clients (teachers & students).
- Resolve issues in conjunction with the technical team.
- Cross-sell / up-sell to the company's existing clients (teachers), under the supervision of the Operations Coordinator.
- Maintain relevant databases and generate MIS as required for analysis.
Requirements & Tech Stack
- Excellent verbal and written communication skills in English.
- Good verbal communication skills in Hindi & Marathi.
- Ability to listen, empathize and analyze.
- Good problem-solving and 'people' skills.
- Enthusiasm to achieve the organization's goals.
- Ability to thoroughly understand the brand, its product & services.
Benefits
- A fair chance at full employment, based upon performance during the internship.
- An opportunity to get hands-on exposure to operations and become a full-stack operations professional.
- A highly collaborative, typical 'start-up' environment that pushes you to think beyond your boundaries & keeps you on your toes.
- An open forum for the expression of ideas.