Intern

About the Role

The purpose of this internship is to support Technical Services projects as they relate to uptime of products for customers via dealer technical support. This role will coordinate and support technical activities/projects from initiation through completion while interacting with technical teams and business stakeholders.

Key Responsibilities

• Support and communicate project deliverables to achieve technical project timelines, milestones, and deliverables as directed by the Technical Service Manager (TSM).
• Support the TSM in communications regarding project statuses to stakeholders.
• Maintain a focus on high-quality output for technical deliveries related to products, providing predictable, repeatable outcomes for dealers and customers.
• Adopt an outside-in perspective to meet dealer and customer requirements.
• Document technical requirements and outcomes by working with the Technical Service Manager and Technical Training Manager to deliver product information to stakeholders across Uptime Operations, Customer Support, and Trucks Technology teams.
• Support and participate in hands-on product trainings and provide feedback for improvement.
• Learn product details and problem-solving techniques on behalf of a dealer/customer.
• Understand dealer network requirements as they relate to product support.
• Work with Technical Support Services leadership to identify additional areas of technical interest to ensure meaningful experience and learnings related to educational and business goals.
• Provide a final presentation of assigned project at the end of the internship to Uptime Operations teams, demonstrating value for internal teams as well as dealers/customers.

Key Skills For This Role

• Technical troubleshooting and problem-solving
• Quality solving and analytical thinking
• Stakeholder communication
• Process improvement
• Computer skills
• Mechanical Function and Design

Requirements & Tech Stack

• Pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience (Heavy Duty Truck/Diesel).
• 2 or more years of experience in heavy truck electronics and engine diagnostics preferred.
• Demonstrated Customer Service/Experience focus is a plus.
• Spring interns may work up to 30 hours per week.
• Must be in good academic standing with a cumulative GPA of at least 2.75.

Compensation & Benefits

• Hourly range: $17.00 - $46.00
• Housing assistance, when applicable
• Countless career opportunities / internal mobility across our global organization
• Training and personal development