Help Desk Technician
Ginkgo Residential
Charlotte, NCFresher56m agovia LinkedIn
Posted 13 Nov 2026, 14:41 ET
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Help deskOperationsAccount managementWindowsCustomer service
- Nice to have
- Active DirectoryTroubleshooting
- Work
- On-site in Charlotte
- Pay
- Not stated by the employer.
- Listed
- Nov 13, 2026 · still open
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About the Role
As a Level 1 Help Desk Technician, you will be the frontline support for Ginkgo Residential, providing technical assistance to internal employees and external customers. Your role is crucial for resolving IT-related issues, ensuring smooth operations, and maintaining high user satisfaction.
Key Responsibilities
- Respond to support requests via phone, email, and ticketing system.
- Handle inquiries professionally and with urgency, providing immediate assistance or escalating as needed.
- Diagnose and resolve hardware and software issues, applying effective solutions.
- Conduct on-site visits to client locations at least once a week, addressing issues not resolvable remotely.
- Report to the Corporate Office in Uptown Charlotte when not on-site.
- Spend four days per week at the corporate office, collaborating with the IT team and contributing to ongoing projects.
- Maintain comprehensive records of support activities and solutions in the ticketing system.
- Assist with basic Active Directory tasks (user account management, group policy adjustments).
- Administer and support Office 365 applications.
- Collaborate with fellow IT team members on technical challenges.
- Contribute ideas to enhance IT processes and procedures.
- Perform after-hours server backups once per week.
Requirements & Tech Stack
- Windows 11 operating system proficiency.
- Experience with writing and using basic scripting languages such as PowerShell is preferred but not mandatory.
- Basic knowledge of Active Directory is preferred.
- Familiarity with Office 365 administration and troubleshooting is a plus.
Qualifications
- Proven experience in technical support or a related field is advantageous but not mandatory.
- Strong troubleshooting skills.
- Exceptional critical thinking and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work autonomously and in a team environment.
- Strong organizational skills with keen attention to detail.
- Flexibility to travel to client locations as needed.
- Valid Driver’s License.
What We Offer
- Competitive pay with performance incentives.
- Comprehensive benefits: Medical, Dental, Vision and company paid coverage.
- Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time.
- 401(k) with match, stock options, and professional growth opportunities.
- Supportive, dynamic work environment with housing perks and parental leave.