Retail Customer Service Associate

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment, and stock materials.
• Manage the production queue and output, and manage complex projects.
• Manage retail supply and complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provide customer expertise in printing, signs and graphics, and shipping product lines.
• Resolve customer problems quickly and to the satisfaction of the customer.
• Take complex customer orders using order systems.
• Assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting.
• Follow FedEx Office standard operating procedures.
• Adhere to legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks at the same time.
• Look for opportunities to improve knowledge and skills.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.
• Works with management to reduce company costs/wastes, and to optimize profitability.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

Requirements & Tech Stack

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours.

Qualifications

None explicitly stated beyond the minimum requirements.