US Supplier Onboarding & Governance

Role Purpose

Accountable for the delivery of a highly professional candidate experience from the first day through to assignment completion and offboarding.

Key Responsibilities

• Manage Week 1 and following monthly calls professionally with workers, resolving or escalating issues and leads.
• Manage and resolve all payroll queries.
• Provide service to reset passwords for appropriate technology and resolve candidate login issues.
• Ensure all contract renewals are executed in a timely manner before the worker's completion date, which may involve report running for extensions, contacting workers to discuss contract extensions, and liaising with AM/SP over extensions.
• Ensure all candidates finishing assignments are recycled back to Sourcing or Recruitment Partners, with all details updated in the Talent Pool/VMS system.
• Handle all candidate queries professionally and resolve them, cascading to the relevant department where appropriate.
• Conduct exit interviews where appropriate.
• Manage escalations in a timely manner relating to workers and contractors from internal departments and ensure resolution.
• Liaise with appropriate stakeholders for queries relating to vendors or internal Hays specialisms, ensuring professional and timely resolution.
• Ensure all client referrals are managed professionally from initial engagement through to assignment completion.

Requirements & Tech Stack

• Word
• Excel
• Outlook
• Use of Talent Pool/VMS system
• Experience with Bullhorn products desirable

Qualifications

• Self-motivated to set and prioritize work schedule and manage time effectively.
• Thinks ahead and pre-empts potential problems.
• Good professional communication skills; written and verbal.
• Accurate data entry.
• Ability to follow processes and meet SLAs and deadlines.
• Ability to work in a pressurized environment.
• Highly flexible approach to react to changes within the business, quick to identify which tasks are priorities.
• Experience of chasing information in a confident professional manner.
• Experience of working in a service environment desirable.
• Able to build and maintain positive and open working relationships with colleagues.
• Works effectively with the Team Leader/Senior Management team to understand current objectives and provide solutions.
• Able to work across multiple time zones; shift work will be required.
• Fluency in written and verbal English.
• French language desirable, but not required.