Grocery Associate

About the Role

Assists the department manager in reaching sales and profit goals. Replenishes product throughout the store, promoting and executing consistent and compliant operating conditions to increase customer confidence and loyalty. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment.

Key Responsibilities

• Service (70%)
• Creates an environment that enables customers to feel welcome, important, and appreciated.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet company expectations for at-shelf product availability, freshness, product rotation, inventory levels, stocking, POG integrity, and shelf price tags/signage.
• Orders and maintains cooler/freezer conditions.
• Offers customers assistance in finding or suggesting products.
• Leadership (10%)
• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
• Adheres to all local, state, and federal laws, and company guidelines.
• Financial (10%)
• Maintains awareness of inventory/stocking conditions and reports discrepancies.
• Reviews/inspects products for quality and freshness and takes appropriate action.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
• Compliance/Safety (10%)
• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA, and Country of Origin Labeling (COOL), and DOA.
• Executes all product recalls and withdrawals in a timely manner.
• Reinforces safety programs by complying with safety procedures and inspecting/identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards.

Requirements & Tech Stack

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Qualifications

• English (required)
• Spanish (preferred)
• Customer service skills
• Interpersonal, motivational, and communication skills
• High School / GED (preferred)
• 0-3 years of relevant experience.
• Supervisory Experience (0-3 yrs minimum)

Physical Demands: Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements. Frequently required to reach, carry, push, or lift up to required weights. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.

Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.

Safety Risk Factors: Frequently required to twist, walk on slippery/cluttered floors, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, dust, fumes, sprays, hazardous cleaning solutions, and other toxins.

Required Equipment: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts).

Preferred Equipment: Baler/compactor, box cutter.

Personal Protective Equipment: Goggles, Gloves, Back Brace.

Pulling Requirement: 250 lbs.

Lifting Requirement: 50 lbs.

Shifts: Varied shifts.