L and D Hub Associate, Learning Deployment Specialist

About the Role

As a Learning Deployment Specialist within the GDS Talent Services - L&D Hub, you will coordinate the end-to-end deployment of learning programmes and projects for EY teams across regions and time zones. You will manage schedules, learning-system setup, logistics, budgets, compliance, and stakeholder engagement. You will also produce virtual sessions as needed and deliver a consistent, high-quality learner experience in line with agreed service levels. Working hours: European time zone business hours, with flexibility for peak demands.

Key Responsibilities

• Learning and Project Deployment
• Build initial course scheduling offering for review.
• Submit requests to schedule offerings and publish content in SuccessFactors.
• Support end-to-end execution of Learning course deployment plans and budgets, including conference and event management.
• Arrange training material.
• Monitor participant nominations, working alongside the Deployment Administration Team.
• Manage learner cancellations, no-shows, and missed sessions, coordinating training dates and nominations.
• Serve as the first point of contact for queries regarding assigned courses.
• Manage learning mailboxes and referrals.
• Prepare facilitators for Learning course delivery (logistics) and support their management.
• Provide oversight of Learning Deployment administration activities, reviewing work performed by the Deployment Administration Team.
• Manage and maintain SharePoint sites and content relevancy for SL, curriculum, program, or course, including joining instructions if required, and learner/facilitator information.
• Support the hosting and production of online modules, webcasts, and virtual learning projects.
• Advise on best practices, such as interactivity during virtual classroom sessions.
• Act as a Virtual Producer when the Virtual Producer team cannot support.
• Realize operational excellence by maintaining a thorough understanding of and adherence to the Learning Deployment Operating Model.
• Generate ideas and roll out networking elements within virtual learning programmes.
• Handle venue and accommodation bookings for residential courses and their ongoing management.
• Ensure CE credits are awarded to Learning participants and instructors where applicable.
• Support projects across the Learning and/or Leadership Development TD team(s) as required.
• Financial Management
• Support budget, accruals, forecasts, and actual costs of courses/projects.
• Support all Finance-related activities as per the Deployment model.
• Support monthly/annual finance activities/requests from the Enablement/Operations team.
• Stakeholder Relationships
• Build and maintain close working relationships with onshore and offshore colleagues.
• Build and maintain close working relationships with the Deployment Administration team.
• Coach and support the Deployment Administration team to increase their knowledge, skills, and competence.
• Develop and maintain relationships with key stakeholders relevant for courses and client groups, including the Deployment Administration Team, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global Deployment Team, Facilitators, and external suppliers.
• Measure Learning
• Access reports on Learning course L1–L3 evaluation feedback and analyze feedback from participants to continually improve course offerings.
• Provide accurate reporting and tracking of course consumption and satisfaction.
• Continuous Improvement
• Document lessons learned and refine deployment processes.
• Stay updated on SuccessFactors features and best practices in learning deployment.
• Generate new ideas, suggest improvements, and propose possible solutions.
• Team
• Contribute to other activities or projects across wider Talent Development functions.
• Support the induction of new team members.

Requirements & Tech Stack

• Strong project management skills.
• Proactive problem solver with a solutions mindset.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Strong IT skills, particularly in the Microsoft Office 365 suite (Teams, Excel, PowerPoint, Word, Outlook, SharePoint). There will be a test to determine your knowledge.
• Experience in using Power BI, PowerApps is preferred.
• Openness to learn and use AI.
• Strong written and oral communication skills.
• Ability to work effectively with multiple stakeholders across the organization at all levels.
• Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as “one team”.
• Commercial acumen and business awareness.
• Commitment to driving and delivering quality services and products to Talent.
• Ability to learn new processes and skills quickly.
• Ability to engage and influence others, demonstrating good change management skills.
• Experience in curating and maintaining knowledge resources, including documentation and SharePoint sites.
• Experience in establishing and managing key stakeholder relationships, including external vendors and key internal stakeholders.
• Working knowledge of Generative AI tools and effective prompting.
• Ability to leverage AI to improve efficiency, automation, reporting, and learner experience.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related discipline.
• A Human Resources diploma is an advantage.
• Experience in learning deployment or programme coordination, or a strong interest in developing a career in learning.
• Experience in a professional services or corporate environment and working across international and diverse teams.
• Training or certification in producing Microsoft Teams, Zoom, or Webex sessions is highly desirable/essential.
• Flexibility to work European Time Zone business hours; adjust schedules for peak demand and virtual learning support when required.