Sales Associate

About the Role

The Sales Associate role is a full-time, on-site position based in the Pune Division.

Key Responsibilities

• Handle inquiries from walk-in and referred customers.
• Provide information on tour packages, ticketing, hotel bookings, and car/coach rental services.
• Prepare customized travel proposals and quotations.
• Convert leads into bookings.
• Maintain accurate records in sales and CRM systems.
• Coordinate with internal operations and logistics teams to ensure smooth service delivery.
• Follow up on payments and documentation.
• Build long-term relationships with corporate and individual clients.
• Support promotional campaigns.
• Contribute to revenue and customer satisfaction targets for the branch.

Requirements & Tech Stack

• Proficiency in using computers, CRM or booking systems, and standard office applications for documentation and reporting.
• Effective verbal and written communication skills in English and local languages.
• Ability to work on-site in the Pune Division.
• Ability to manage time efficiently.
• Ability to collaborate with cross-functional teams.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to understand traveler needs and offer suitable solutions.
• Sales, negotiation, and lead-conversion skills.
• Experience handling inquiries, preparing quotations, and closing deals.
• Basic knowledge of travel products and services such as ticketing, tour packages, hotel bookings, and car/coach rentals.

Prior travel industry experience is an advantage.

• Minimum educational qualification: Diploma or Bachelor’s degree in any discipline.

Specialization in Travel, Tourism, Hospitality, or Business will be an added benefit.

• Willingness to work flexible hours during peak travel seasons.
• Maintain high standards of integrity and professionalism.