Customer Success Associate
TerraBridge AI
Chennai, Tamil Nadu, India0–2 yrs1h agovia LinkedIn
Posted 14 Nov 2026, 03:03 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- OnboardingBusiness analysisCustomer service
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service57%Onboarding6%Business analysis1%of 109 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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Company: TerraBridge AI
About the Role
This full-time remote Customer Success Associate role focuses on supporting publishing clients who use TerraBridge AI’s technology and services. The associate will manage day-to-day customer interactions, respond to inquiries, and provide guidance on workflows related to peer review, editorial services, accessibility, and digital content solutions.
Key Responsibilities
- Onboarding new clients.
- Monitoring usage and performance metrics.
- Identifying opportunities to improve customer satisfaction and retention.
- Coordinating with internal teams to resolve issues promptly.
- Gathering feedback.
- Documenting best practices.
- Contributing to process improvements that enhance the customer experience and overall service efficiency.
Requirements & Tech Stack
- Customer Engagement
- Customer Support
- Customer Satisfaction
- Customer Retention
- Analytical Skills
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in clear, accessible language.
- Ability to work independently in a remote environment.
- Ability to prioritize tasks.
- Ability to manage multiple client accounts simultaneously.
- Familiarity with SaaS platforms, AI-driven tools, or publishing workflows (peer review, editorial, or accessibility) is an advantage.
Qualifications
- Bachelor’s degree in a relevant field such as Communications, Business, Publishing, or Information Science, or equivalent practical experience.