Customer Service Representative

About the Role

This is a full-time, remote Customer Service Representative role at Resolvify Global Business Solutions Pvt. Ltd.

Key Responsibilities

• Handle inbound and outbound customer interactions via email, chat, and other channels.
• Provide accurate information, resolve issues, and maintain a professional tone aligned with client brands.
• Manage inquiries related to orders, refunds, shipping, and product concerns.
• Document cases and follow established SOPs for escalations and dispute handling.
• Support payment dispute and chargeback workflows by gathering information, updating records, and coordinating with internal teams.
• Track and update tickets in the CRM.
• Contribute to quality control and reporting.
• Continuously look for ways to improve customer experience and operational efficiency.

Requirements & Tech Stack

• Comfort using CRM tools, helpdesk platforms, and standard office software.
• Ability to work remotely, manage high-volume workloads, and follow structured SOPs and documentation.
• Must have own Laptop/System and Wifi.

Qualifications

• Strong customer-facing skills, including experience in Customer Service roles.
• Ability to drive positive outcomes in Customer Satisfaction and maintain a high standard of Customer Experience.
• Excellent written and verbal communication skills in English.
• Previous experience in eCommerce, online retail, or payment dispute environments is preferred.
• Minimum of a high school diploma.
• A bachelor’s degree in any discipline is beneficial.
• Detail-oriented approach with strong problem-solving skills, professionalism, and accountability under time-sensitive situations.
• Additional languages are an advantage.