Associate, Integrated CX Design

About the Role

The Associate - Integrated CX Design at PwC Acceleration Center India plays a pivotal role in enhancing customer experiences by analyzing client needs and designing customer-centric solutions. This role focuses on developing strategies that drive customer satisfaction and business growth within the Commercial & Service Excellence practice.

Key Responsibilities

• Analyze customer touchpoints and design journey maps to create seamless and personalized experiences.
• Understand business requirements and technical limitations.
• Conceive and conduct design research.
• Translate research into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
• Design the overall functionality of the product and ensure a great user experience, iterating based on user testing.
• Understand and apply digital experience and technology trends in the market.
• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
• Synthesize observations, insights, and ideas into written deliverables such as personas, journey maps, and experience blueprints.
• Develop client-facing deliverables and build client relationships.
• Build quality, trusted, and diverse relationships within the firm.

Requirements & Tech Stack

• Figma, Adobe XD, Sketch APP
• Working knowledge of accessibility testing tools and standards for front-end customer facing user experience design.
• Basic knowledge of HTML5, CSS3, and JavaScript are a plus.

Qualifications

• At least a Bachelor's degree.
• At least 2 years of experience.
• Oral and written proficiency in English.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Solid grasp of user-centered design (UCD), planning and conducting design research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting, synthesizing abstract ideas into concrete design implications.
• Willingness to collaborate and communicate closely with teams and stakeholders via a distributed model to regularly deliver design solutions for approval.
• Passion for resolving user pain points through great design.
• Openness to receiving feedback and constructive criticism.
• Passion for all things UX and other areas of design and innovation.
• Research and showcase knowledge in the industry’s latest trends and technologies.

Portfolio Requirement

• A portfolio is required for review. Please include a link to it in your resume.
• Portfolio should showcase:
• Design research conducted and strategic vision devised for illustrative purposes or past clients.
• Your desktop, mobile, and tablet UX work (wireframes, prototypes, user flows, information architectures, etc.).