Customer Service/Customer Support Internship

About the Role

As a Customer Service/Customer Support intern at Ruloans Distribution Services Private Limited, you will gain practical experience in everyday support tasks. This role focuses on responding to customer queries, maintaining accurate service records, and supporting the team with clear, timely communication. You will strengthen your spoken English and Hindi.

Key Responsibilities

• Respond to customer questions by phone or other assigned channels, using clear, courteous English or Hindi.
• Record queries, updates, and follow-up actions accurately in Excel or other approved tracking tools.
• Route requests you cannot resolve to the appropriate team member and share relevant details for follow-up.
• Follow up on open queries and update records so the team can see their current status.
• Assist with preparing routine reports, data summaries, and service documents using MS Excel and other MS Office tools.
• Review entries and documents for missing or inconsistent information, and flag corrections to the relevant team member.
• Support daily team coordination by organizing records, sharing updates, and completing assigned administrative tasks on time.

About Company

Ruloans is India’s leading loan distributor, facilitating a wide range of financial products including Home Loans, Personal Loans, Business Loans, Loans against Property, Education Loans, Credit Cards, Gold Loans, and more, along with Insurance.

Requirements & Tech Stack

• Excel
• MS Office
• English (spoken)
• Hindi (spoken)