Talent Services L And D Associate, GDS

About the Role

An exciting opportunity to join the Talent Services function as a learning specialist. You will be responsible for the deployment of courses and learning based projects across Talent Development. The role includes managing the end-to-end deployment process, supporting learning budgets, and monitoring compliance and attendance. Providing oversight of learning administration activities working alongside Senior Learning Associates and Learning Program Managers depending on portfolio.

Key Responsibilities

Learning / Project Deployment

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management
• Monitor participant nominations
• Manage learner cancellations, no shows, and missed sessions, including coordinating training dates and nominations from different areas of the business
• Act as the first point of contact for queries from the Talent Development team in relation to assigned courses, including ongoing management of mailboxes and referrals
• Prepare facilitators for delivery of Learning courses (logistics) and support in the management of facilitators
• Provide oversight of Learning deployment administration activities, taking responsibility for the detailed review of work performed by the assigned Deployment Administration team
• Manage and maintain SharePoint sites and maintain content relevancy for curriculum, program, or course, including joining instructions, learner, and facilitator information
• Support the hosting and production of online modules, webcasts, and virtual learning projects
• Advise on best practices, for example interactivity during virtual classroom sessions
• Act as vILT producer role where vILT team cannot support
• Provide learning on-site support (as required)
• Achieve operational excellence through maintaining thorough understanding of, and adherence to, the Learning Deployment Operating Model
• Generate ideas and roll out networking elements within virtual learning programs
• Manage venue and accommodation booking for residential courses
• Ensure CE credits are awarded to Learning participants and instructors where applicable
• Support on projects across the Learning and/or Leadership Development TD team(s) as required

Stakeholder Relationships

• Build and maintain close working relationships with onshore and offshore colleagues
• Build and maintain close working relationships with the Deployment Administration team (where relevant)
• Coach and support the Deployment Administration team to increase their knowledge, skills, and competence within their role, and their understanding of the region, by providing transparent and supportive feedback
• Develop and maintain relationships with key stakeholders relevant for courses and client groups, to enable successful deployment. Stakeholders may include Deployment Administration team, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global deployment team, Facilitators, and external suppliers.

Measure Learning

• Access reports on Learning course L1–L3 evaluation feedback and analyze feedback from course participants to continually improve course offerings
• Provide accurate reporting and tracking of course consumption and satisfaction

Continuous Improvement

• Document lessons learned and refine deployment processes
• Stay updated on SuccessFactors features and best practices in learning deployment
• Generate new ideas, suggest improvements, and propose possible solutions

Team

• Contribute to other activities or projects across the wider Talent Development function
• Support the induction of new team members

Requirements & Tech Stack

• Microsoft Office 365 suite: Teams, Excel, PowerPoint, Word, Outlook, SharePoint
• SuccessFactors
• AI (openness to learn and use)

Qualifications

Skills and Attributes For Success

• Proactive problem solver with a solutions mindset
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously
• Strong IT skills – Word, Excel, Outlook, SharePoint
• Ability to learn new processes and skills quickly
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organization at all levels
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Commercial acumen and business awareness
• Desire to deliver quality services
• Experience in stakeholder management / business consulting
• Ability to engage and influence others, desire to embrace and drive change
• Strong project management skills to deliver and ensure seamless execution of portfolio tasks
• Expertise in curating and maintaining knowledge resources, including documentation and SharePoint sites, to enhance accessibility and usability for participants
• Experience in establishing and managing key stakeholder relationships, including External Vendors and key internal stakeholders
• Ability to engage and influence others, demonstrating good change management skills and a desire to drive process improvements
• Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as ‘one team’
• Proactive problem solver with a solutions mindset, willing to adjust work schedules as necessary to meet peak demands and customer requirements
• Ability to learn new processes and skills quickly, adapting to changing environments and priorities
• An openness to learn and use AI will be required
• Commitment to driving and delivering quality services and products to Talent, ensuring high standards are met.

Experiences

• Experience of working in Learning or a keen interest in developing a career within this field
• Experience of working in professional services or corporate environment
• Working in an international and diverse environment