Customer Support Executive
Hinduja Tech
Chennai(Tambaram +2)Fresher1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- Microsoft Office
- Nice to have
- Customer serviceCRM
- Work
- On-site in Chennai(Tambaram +2)
- Pay
- Not stated by the employer.
- Skill demand
- Customer service57%Microsoft Office3%CRM1%of 120 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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Location: Chennai
Key Responsibilities
- Handle customer inquiries and support requests through phone, email, chat, and other communication channels.
- Communicate effectively with customers in Hindi and English.
- Resolve customer concerns and complaints in a professional and timely manner.
- Provide accurate information about products, services, and processes.
- Maintain records of customer interactions in the CRM/system.
- Escalate unresolved issues to the appropriate departments when necessary.
- Follow up with customers to ensure complete resolution and satisfaction.
- Meet defined service quality and productivity targets.
Requirements & Tech Stack
- Strong verbal and written communication skills in Hindi and English (mandatory).
- Basic computer proficiency and familiarity with MS Office applications.
- Ability to work in a fast-paced customer-focused environment.
Qualifications
- Any Graduate (preferred).
- 0-1 year of experience in Customer Service, Customer Support, BPO, or Call Center roles.
- Freshers with excellent communication skills can also apply.
- Good listening, interpersonal, and problem-solving skills.
Preferred Skills:
- Experience in voice process/customer handling is an advantage.
- Knowledge of CRM tools is a plus.
- Ability to handle customer objections and resolve issues effectively.
- Positive attitude and willingness to learn.