Customer Service Representative I
Indiana University Health
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Microsoft Office
- Nice to have
- Customer service
- Work
- On-site in Indianapolis
- Pay
- Not stated by the employer.
- Skill demand
- Customer service97%Microsoft Office21%of 147 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborates with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
Key Responsibilities
- Medical Customer Service / Prior Authorization experience with preferred experience of 1-3 years in a high-volume, clerical healthcare environment (centralized scheduling, referral processing, insurance verification, and medical policies).
- This role supports multiple locations and requires managing complex information with strong attention to detail and self-discipline.
Requirements & Tech Stack
- High School Diploma/GED is required.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.
Qualifications
- 0-3 years of relevant experience.
WORK LOCATION - Must be located in Indiana.
Training will be at the Sleep Lab located at 714 N. Senate Avenue, Indianapolis, IN for approx. 3-4 weeks.
Remote position currently; but subject to change.