Patient Services Coordinator, Per Diem

About the Role

The Patient Services Coordinator at ConvenientMD is an in-office role located in Portsmouth, NH. This position is an entry point for those looking to grow in healthcare or customer service, acting as the first point of contact for virtual care patients.

Key Responsibilities

• Engage with patients virtually in a welcoming and professional manner, addressing inquiries and providing assistance over the phone.
• Serve as the first touchpoint for patients seeking care, greeting them with a friendly and professional demeanor.
• Register patients efficiently, ensuring completion of all required virtual forms with accurate information.
• Assign patients to the correct virtual Provider.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a positive and organized experience.
• Answer and direct phone calls in a professional and timely manner.
• Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
• Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by occupational health partners.
• Act as a central communication hub between virtual and in-person receptionists, promoting a cohesive and coordinated patient care experience.
• Monitor and proactively provide support to in-person Medical Receptionists in a shared Teams channel.
• Liaise between clinic and Virtual Urgent Care (VUC), providing load balancing support to ensure low patient wait times both virtually and in-person.
• Support remote Providers with logistics and technical difficulties.
• Become familiar with the scope of services provided at ConvenientMD and their associated costs.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

• Virtual Urgent Care is open from 6:00 AM - 8:00 PM EST.
• Shifts begin at 6:00 AM, 7:00 AM, and 7:45 AM.
• Must be able to work 12-hour shifts in consecutive and/or non-consecutive days.
• Flexibility to work nights, weekends, and holidays.

Requirements & Tech Stack

• Microsoft Office Suite or related software.
• Zoom (for virtual visits).
• Familiarity with multiple software systems for reservation scheduling and electronic medical records.

Qualifications

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused.
• Technically savvy.
• Effective communicator and cross collaborator.
• Excellent team player.
• Driven and self-motivated.
• Strong analytical and problem-solving skills.
• Trustworthy; ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology.
• Basic knowledge of insurance processes.
• Experience using electronic records data management software and other related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.