Welcome Ambassador (Bell Attendant) Full-time

About the Role

The Welcome Ambassador (Bell Attendant) is a liaison and a guest advocate from the moment a guest arrives until they depart. This role provides walking and golf cart tours of the resort, guides guests to their rooms post-check-in, and communicates hotel services and promotions. Individuals in this role assist with all aspects of the guest arrival and departure experience, including luggage assistance, luggage delivery, valet parking, and property tours. This is a highly visible role within the Front Office team, offering opportunities for casual conversation and directly impacting the guest experience.

Key Responsibilities

• Greet arriving guests and direct them to check-in.
• Provide walking tours and golf cart tours to all areas on property throughout the day.
• Assist other associates as needed.
• Inform Supervisor immediately of any guest issues.

Requirements & Tech Stack

• Refined verbal and written communication skills.
• Valid Driver's License for frequently driving hotel and/or guest vehicles.
• Ability to stand for long periods of time.
• Ability to lift, push, pull moderate weight up to 75 lbs.

Qualifications

• Have an understanding of Spa offerings, Programming Experiences, and activities available at Miraval.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous Hospitality experience preferred but not required.