Client Service Associate

Cary Street Partners

About the Role

The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. This role is for our Tampa office and is on-site.

Key Responsibilities

• Provides a consistently positive client experience through excellent service and execution in maintaining client accounts, responding with urgency and diligence to meet or exceed expectations.
• Displays exemplary client service skills and mindset operating with a high degree of accuracy, attention to detail, organizational skills, and follow-through.
• Exercises discretion and independent judgment when necessary and in relation to client relationship management.
• Displays deep industry knowledge in assisting clients, genuinely invested in helping clients and colleagues succeed.
• Upholds CSP’s ethical and fiduciary standards by maintaining strict adherence to compliance policies, procedures, and standards, and by identifying and escalating potential concerns.
• Maintains client files & profiles in the contact management system.
• Independently evaluates account documentation, transaction requests, and client instructions to identify discrepancies, compliance concerns, or exceptions requiring resolution before escalation.
• Exercises discretion in prioritizing and managing time-sensitive tasks related to client accounts/relationships without daily oversight.
• Serves as a primary point of judgment for resolving custodial and transfer discrepancies that directly affect client account accuracy and firm compliance obligations.
• Continuously builds proficiency in custodial, portfolio management, and CRM software and platforms, staying current as tools and best practices evolve.
• Responsible for final review and sign-off on custodian specific paperwork prior to advisor or client delivery.
• Collaborates closely with the Financial Advisor to prepare correspondence, client proposals, presentations, spreadsheets, contribution ideas and perspective to strengthen client deliverables.
• Authorized to communicate directly with custodians and clearing firms on client matters without prior advisor approval on routine matters.
• Makes recommendations regarding the formulation of policies and procedures for opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions for the office, including but not limited to answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment.
• Supports Financial Advisors, Operations Supervision Managers, or Regional Manager with client or office events & initiatives.
• Travel as needed for company training to include attending CSA specific events.
• Maintains regular and reliable attendance.

Requirements & Tech Stack

• Organizational skills
• Interpersonal capabilities
• Detail oriented
• Flexibility and ability to prioritize various projects
• Initiative on tasks
• Custodial software and platforms
• Portfolio management software and platforms
• CRM software and platforms
• Contact management system

Qualifications

• Prior professional experience preferred.
• Experience in a similar role within the financial services industry preferred.
• Bachelor’s degree or Associate’s degree required.
• Experience with custodial and client relationship management systems preferred.