Cashier Team Member (Front End Service)

About the Role

This Part-Time Cashier Team Member position provides support as a member of the Customer Service & E-Commerce team. Responsibilities include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk. The role supports the Whole Foods Market Customer Service vision and aims to maintain attractive customer service displays.

Key Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning the sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• For those hired November 2024 and beyond in the US, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Requirements & Tech Stack

• Cashier Code Book and PLUs.
• Basic math skills.
• Communication skills.
• Time management and organization skills.
• Ability to work in a fast-paced environment.
• Understanding of and compliance with WFM quality goals.
• Attention to detail.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Qualifications

• Patience in dealing with customers and Team Members.
• Willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions.
• Ability to follow directions and procedures.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic.
• No prior retail experience required.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.