Front Desk Agent

Sage Hospitality Group

About the Role

Sage Hospitality Group is seeking independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. We empower employees to make positive impacts and invest in personal and professional growth.

Key Responsibilities

• Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet and complete established check-in procedures for arriving guests, using both manual and computerized methods, to ensure guest satisfaction and timely rooming.
• Facilitate guest departure (check-out) by following established manual and computer procedures to close guest accounts and prepare rooms for future occupancy.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using accurate cash handling methods and established procedures.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information, and using suggestive selling techniques.
• Maintain good customer relations by staying informed about in-house and area functions to provide knowledgeable responses to guest questions and concerns.
• Operate PBX equipment, assist with incoming and outgoing calls, schedule wake-up calls, and page guests.
• Control cash transactions at the front desk and maintain responsibility for the assigned bank.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements & Tech Stack

• High school diploma or equivalent.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized with attention to minute written and verbal details.
• Ability to perform multiple tasks.
• Ability to read written communiques and monochrome computer screens.
• Ability to operate computer, calculator, and telephone keyboards.
• Ability to understand and follow verbal/written instructions.
• Ability to work on more than one task at a time.
• Ability to communicate both verbally and in writing.

Physical Demands

• 90% of shift involves standing.
• Bending/kneeling required for filing.
• Mobility to reach all areas of the hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Work primarily indoors in a climate-controlled environment.