Chat Customer Service Executive
MG
Ahmedabad, Gujarat, IndiaFresher5h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceCRMWindowsOnboarding
- Work
- On-site in Ahmedabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%CRM19%Onboarding3%Windows2%of 150 similar fresher jobs posted in India this week
- Listed
- 31 Oct 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Join a dynamic, fast-growing customer experience tech company that powers seamless, AI-enhanced chat support for global brands. We specialize in delivering real-time, human-led digital customer service at scale—leveraging intuitive chat platforms, smart routing, and empathy-driven resolution frameworks to turn customer interactions into loyalty drivers.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat across multiple platforms during assigned shifts.
- Diagnose and resolve customer issues using predefined workflows, product knowledge bases, and escalation protocols.
- Maintain accurate, real-time documentation of chat interactions and customer feedback in CRM systems.
- Collaborate with team leads and QA to improve response accuracy, tone, and resolution speed.
- Adhere to SLAs, chat etiquette standards, and brand voice guidelines in every customer interaction.
- Participate in daily huddles, training sessions, and performance calibration to stay aligned with service goals.
Requirements & Tech Stack
- Fluent written and spoken English with clear communication skills.
- Familiarity with live chat tools (e.g., Zendesk, Freshchat, Intercom).
- Ability to multitask across 3–5 concurrent chat windows.
- Typing speed of 40+ WPM.
- Basic understanding of CRM systems.
- Comfortable working in high-volume, fast-paced chat environments.
Qualifications
- Experience in customer support (even via internship or project work).
- Knowledge of basic customer service KPIs (CSAT, FCR, AHT).
- Exposure to AI chatbots or chat assistance tools.
Structured onboarding + daily coaching for rapid skill growth
Performance-linked incentives and career progression paths
Collaborative, supportive team culture with flexible shift options