Pay Specialist

About the Role

The Google Pay Specialist is a full-time, on-site role based in Vidisha. This position supports users with Google Pay account setup, verification, and configuration.

Key Responsibilities

• Support users with Google Pay account setup, verification, and configuration.
• Ensure payment methods and security settings are correctly applied.
• Handle user inquiries in person, via phone, or messaging.
• Resolve transaction issues.
• Guide users through app features.
• Document common problems and solutions.
• Monitor basic payment trends.
• Report recurring technical or usability issues.
• Collaborate with team members to improve service processes and user education materials.
• Maintain consistent in-person availability.
• Interact professionally with users.
• Adhere to privacy and data protection practices.

Requirements & Tech Stack

• Understanding and explanation of digital payment workflows, including app navigation, account linking, and transaction steps.
• Customer service and communication skills to provide clear, patient, and respectful support.
• Attention to detail and basic troubleshooting skills.
• Comfort with smartphones, mobile apps, and internet-based tools.
• Ability to safely handle sensitive account information.
• Good organizational skills and reliability.
• Ability to work on-site in Vidisha on a full-time schedule.
• Ability to collaborate effectively with a small local team.
• Basic proficiency in English and local languages.

Qualifications

• Completion of secondary education or higher.
• Prior experience in customer support, financial services, or digital payments is beneficial but not required.
• Further education in technology or finance is an advantage.