Guest Service Associate, F&B Service

About the Role

Mercure Hotels is seeking a Guest Service Associate for F&B Service at the Mercure Chennai Sriperumbudur Hotel.

Key Responsibilities

• Provide proficient and professional Food & Beverage service to guests, meeting and exceeding expectations.
• Welcome guests by greeting them as per standards.
• Address any matters that may affect the interests of the hotel by bringing them to the attention of Management.
• Respond to customer queries, resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Attend to guest complaints, requests, or inquiries regarding food and services.
• Establish and maintain seamless co-ordination and co-operation with all departments to ensure maximum cooperation, productivity, morale, and guest service.
• Identify optimal, cost-effective use of resources and educate the team on the same.
• Responsible for the setup of all operating equipment and inspect linen and condiments before service.
• Be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, and silverware from guest tables and re-set the table for the next arrival.
• In the absence of the Food & Beverage Team Leader, take guest orders and advise guests on special menu options.
• Be familiar with the property layout, fire exits, and elevator locations.
• Report any equipment malfunction, emergency situations, or suspicious persons to the Food & Beverage Team Leader.
• Ensure that breakage, pilferage, and spoilage are kept to a bare minimum.
• Ensure the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations.
• Respect safety guidelines for equipment used.
• Apply the hotel's security regulations (in case of fire, etc.).
• Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.).

Qualifications & Tech Stack

• Diploma / Secondary school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing, and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Strong leadership, interpersonal, and training skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter