Data Center Technician

About the Role

Join SpaceX’s IT Infrastructure team as a Data Center Technician, where you’ll play a critical role in building and maintaining multiple data centers. As a key member of our team, you’ll deploy and maintain the infrastructure that powers our mission critical systems, including servers, networks, HVAC and power systems. The ideal candidate has experience working with various types of hardware architecture and understands the strength of each.

Key Responsibilities

• Monitor and resolve networking, compute and rack power distribution infrastructure incidents in multiple data centers
• Manage complete lifecycle for data center hardware including selection, deployment, operation, maintenance and decommission
• Physically rack and cable data center equipment
• Track and logically organize the physical storage of incoming data center equipment
• Perform quality assurance testing and resolve recurring issues
• Establish, schedule and track preventative maintenance procedures
• Update documentation, including interconnect drawings, rack layouts and operation procedures
• Monitor the environmental conditions and power/cooling systems of a data center to ensure they are optimized for servers, switches, storage arrays, and other devices
• Maintain in-depth quantitative performance and utilization data for detailed reporting and analytics to drive continuous improvement opportunities
• Work with the supply chain team and vendors to evaluate, procure and manage inventory of data center equipment

Requirements & Tech Stack

• High school diploma or equivalency certificate
• Professional experience working in a data center environment or with enterprise grade IT hardware
• Certifications related to IT infrastructure such as CompTIA Server+, CompTIA Network+, CCNA, and CDCMP
• Experience with data center infrastructure management (DCIM) including tools to monitor, measure, manage, and/or control data center utilization
• In-depth knowledge of data center environments, servers, and network equipment
• Extensive experience installing, monitoring, and maintaining data center equipment
• Strong Linux skills including:
• Navigating the system’s directories and filing system
• Manipulating files in the Linux shell
• User permission configuration
• Package installation and software management
• Ability to identify and apply different filesystem types
• Using Linux commands for process management
• Basic troubleshooting and debugging
• Bash or other scripting
• Power and data center cooling capacity planning experience
• Exceptional analytical and troubleshooting skills
• Experience working with multiple vendor hardware architectures
• Experience working with server management tools such as HPE iLO, Cisco CIMC and Dell iDRAC
• Willingness and ability to respond to incidents after hours

Additional Requirements

• Willingness to work overtime hours and weekends as needed
• Willing to participate in after-hours on-call rotation
• Willing to travel to other sites for surge support and systems familiarization
• Ability to lift up to 50lbs

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.