Customer Experience (VKYC)
Navi Limited
Walk-in drive · 2 to 6 Nov · 9.30 AM - 11.30 AM
VENUE : Vaishnavi Tech Square , Ibbaluru , Bellandur , Bengaluru Karnataka - 560102 https://share.google/AEBMr3hZtGolGKCIX Map
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceExcel
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%Excel8%of 142 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
As a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills, high levels of attentiveness, and the ability to make quick and accurate decisions during live interactions. You should be proactive, empathetic, and capable of handling customers with patience and professionalism.
Key Responsibilities
- Perform real-time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts.
- Demonstrate the highest standards of customer service while ensuring that customers are comfortable with the verification process.
- Strictly adhere to standard operating procedure and service quality standards.
Requirements & Tech Stack
- Video KYC is part of the Customer Experience team at Navi. This role will require you to take vKYC calls from customers in real time.
- Must have basic knowledge of the internet and Excel.
- Basic computer knowledge and the ability to handle applications.
Qualifications
- 0-2 years of experience or preference in customer support, KYC verification roles.
- Good communication skills in English and Hindi, along with at least one regional language (preferably Telugu, Malayalam, or Tamil).
- Should be proactive, confident, and customer-focused.
- Flexible with working hours as per rosters and shifts.
- Must be open to working night shifts (male candidates preferred).