Servicing, Efficiency and Transformation Associate

Company: Freddie Mac

About the Role

The Freddie Mac Multifamily Loan Servicing organization is seeking a Servicing Efficiency & Transformation (SET) Associate to support operational excellence, automation strategy, data analytics, and enterprise platform initiatives. This role acts as a bridge between business operations and technology to modernize servicing processes, reduce operational risk, enhance reporting, and improve overall efficiency. The ideal candidate possesses strong analytical and technical capabilities with an interest in process transformation, automation, systems testing, and product support.

Key Responsibilities

Automation & Process Improvement

• Design, develop, maintain, and enhance automation solutions using Python, SQL, Power Automate, SharePoint, AI-enabled technologies, and other business tools.
• Monitor and support existing automation assets for efficiency gains.
• Identify opportunities to eliminate manual processes and improve operational scalability.
• Analyze business problems and implement sustainable technology-enabled solutions.
• Support continuous improvement through process redesign and workflow optimization.

Data Analytics & Business Intelligence

• Develop and maintain dashboards, reports, and data visualizations using Tableau, Power BI, SQL, and other analytics tools.
• Analyze complex datasets to identify trends, operational risks, and improvement opportunities.
• Create recurring management reporting, portfolio analytics, performance metrics, and business insights.
• Present recommendations and findings to business leaders.
• Support business decision-making through data-driven analysis and reporting.

Product & Platform Support

• Participate in enterprise technology initiatives impacting Multifamily Loan Servicing.
• Gather requirements and evaluate enhancement opportunities with business and technology teams.
• Support implementation planning, user readiness, production validation, and adoption.
• Assist with backlog management, solution testing, and release planning.
• Serve as a liaison between business stakeholders and technology partners.

Systems/Platform Testing & Release Management

• Develop test scripts for systems enhancements and releases.
• Support user acceptance testing (UAT), regression testing, and validation activities.
• Coordinate issue triage, defect tracking, and post-release stabilization.
• Document testing results and maintain testing procedures.
• Support production readiness reviews and implementation governance.

Financial Operations & Servicing Support

• Support critical monthly, quarterly, and year-end servicing activities.
• Participate in financial processing, reconciliation, and reporting.
• Assist with remittance, advance processing, and operational reporting.
• Support operational risk management and process controls.

Vendor & Business Partner Management

• Collaborate with internal and external partners to resolve operational and technology issues.
• Coordinate with service providers and vendors on production support, enhancements, testing, and issue resolution.
• Support cross-functional initiatives.
• Facilitate knowledge-sharing sessions and business training.

Requirements & Tech Stack

• SQL
• Tableau or Power BI
• Advanced Microsoft Excel and Microsoft Office applications
• Python
• Power Automate
• SharePoint
• AI-enabled technologies

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Computer Science, Information Systems, Data Analytics, or equivalent experience.
• 0-2 years of experience in business analysis, data analytics, automation, technology support, servicing operations, or related fields.
• Strong SQL skills for data extraction, validation, reporting, and analysis.
• Experience working with reporting and visualization tools such as Tableau or Power BI.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office applications.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative and ability to work independently.

Additional Information

• This is a full-time position.
• The annualized salary range is $58,000 - $88,000.
• Eligible to participate in the annual incentive program.