Virtual Drive for
HCLTech
Noida, Uttar Pradesh, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E., M.Tech, BCA or MCA
- Must know
- Customer service
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Customer service86%of 150 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Job Title: Customer Service Executive - Fresher
Company: HCLTech
Location: Noida
Virtual Drive: October 31, 2026, 11:30 PM - 12:30 PM (IST)
Meeting Link: https://teams.microsoft.com/meet/41180026005651?p=bWv0YHQiDvjvPbIzgt
Meeting ID: 411 800 260 056 51
Passcode: Cp3vU7i3
About the Role
- Serve as a customer service executive, resolving customer queries in line with client and business guidelines.
- Individuals with experience in handling Inbound calls from US/UK customers.
Key Responsibilities
- Answer all inbound queries as per call flow procedure.
- Adhere to processes to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at the agent level for first call resolution.
- Adhere to break schedules.
- Participate in motivational activities and implement feedback from monitoring sessions.
- Update various logs, including escalation logs and complaint trackers.
- Ensure data security of customer proprietary data.
Requirements & Tech Stack
- US/UK Inbound calling experience preferred, ideally within the Banking domain.
- Excellent communication skills (verbal and written).
- Professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Two Way Cabs Available.
- Candidate must be available for interview until 12:30 PM today.
- Considering candidates only from the Delhi NCR location.
Qualifications
- Any Grad/UG can apply.
- Not eligible: Regular Students, Law Graduates, BE, B.tech, MTech, BCA, MCA.