Automated Operations Engineer

About The Opportunity

The Automated Operations Engineer CS Core & RAN is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of PS Core network infrastructure. The role focuses on maintaining high network availability, ensuring service stability, meeting defined SLAs, and supporting efficient network operations through proactive monitoring, troubleshooting, and coordination with internal and external stakeholders.

Key Responsibilities

• Network Monitoring: Monitor network elements, servers, applications, and services using NMS, EMS, and other monitoring tools.
• Alarm Management: Identify, analyze, correlate, and troubleshoot network alarms to minimize service disruptions and ensure timely resolution.
• Incident Management: Perform Level 1 and 2 troubleshooting for PS Core network, transmission, and service-related issues.
• Trouble Ticket Management: Create, update, track, and manage TTs in the ITSM tool, ensuring accurate documentation and timely closure.
• Escalation Management: Escalate critical incidents and unresolved issues to the relevant technical teams, OEMs, and stakeholders as per the defined escalation matrix.
• Stakeholder Coordination: Coordinate with field teams, OEMs, service providers, and internal operations teams for incident resolution and service restoration.
• SLA and KPI Compliance: Track operational SLAs and KPIs, identify deviations, and ensure incidents are addressed within the agreed timelines.
• Preventive Maintenance: Perform routine network health checks and monitoring activities to identify potential issues and prevent service degradation.
• Reporting and Documentation: Prepare incident reports, shift handover notes, operational dashboards, and RCA inputs.
• Change and Maintenance Support: Support planned change activities, software upgrades, and maintenance windows, ensuring compliance with approved procedures.
• Operational Process Compliance: Follow defined SOPs, MOPs, escalation procedures, and operational guidelines to ensure consistent service delivery.
• Continuous Improvement: Identify opportunities to improve monitoring effectiveness, incident handling, and operational efficiency through process optimization and automation.

Requirements & Tech Stack

• Knowledge of telecommunications networks, particularly PS Core.
• Experience in network monitoring, alarm management, incident handling, and trouble ticket management.
• Understanding of NMS/EMS tools and ITSM-based incident management processes.
• Basic troubleshooting knowledge of IP networking, transmission, and telecom services.
• Understanding of SLA/KPI monitoring, escalation procedures, and operational reporting.
• Ability to work in a 24×7 shift-based operational environment.
• Strong focus on service assurance, incident resolution, and operational compliance.

Work Environment

The role requires working in a 24×7 Network Operations Centre (NOC) environment, including rotational shifts, weekends, and holidays as per operational requirements.