Banking Voice Process, & Experience

About the Role

Hiring enthusiastic and customer-focused candidates for the Banking Voice Process.

Key Responsibilities

• Handle customer calls related to banking products and services.
• Address customer concerns regarding failed transactions, payment issues, and service requests.
• Identify customer requirements and provide suitable banking solutions.
• Ensure accurate documentation and update customer information in CRM systems.
• Maintain call quality, productivity, customer satisfaction, and service-level standards.
• Escalate complex customer issues to the appropriate department whenever required.
• Maintain proper call records and update interaction details in the system.
• Ensure first-call resolution wherever possible.
• Achieve assigned KPIs, quality parameters, and customer service targets.
• Maintain professional communication and a customer-centric approach throughout the interaction.

Requirements & Tech Stack

• CRM systems

Qualifications

• Graduates and undergraduates can apply.
• Freshers and experienced candidates are welcome.
• Candidates with experience in Banking, BPO, or Financial Services will be preferred.
• Excellent verbal communication skills in English and Hindi.
• Good listening, problem-solving, and customer-handling abilities.
• Comfortable handling inbound and outbound customer calls.
• Ability to handle customer queries patiently and professionally.
• Strong interpersonal skills with a positive attitude.
• Ability to work in a target-driven and fast-paced environment.
• Flexible to work in rotational shifts, if required.
• Immediate joiners or candidates with a few days’ notice period will be preferred.

Salary:

• Fresher salary: 18k to 23k in hand.
• For experience up to 1 year: salary package up to 5.5 LPA.
• Lucrative performance-based incentives.
• Cab facility / Transportation allowance.
• Provident Fund (PF) and Employee State Insurance (ESI), as applicable.
• Excellent career growth and internal promotion opportunities.
• Opportunity to work with reputed banking and financial services clients.
• Job stability and long-term career opportunities.