Apprentice
American Express
Gurugram, Haryana, India0–7 yrs2h agovia LinkedIn
Posted 13 Nov 2026, 17:47 IST
This job at a glance
- Who can apply
- Freshers and up to 7 years · Bachelor's degree
- Must know
- ExpressCustomer serviceMicrosoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office11%Customer service3%Express1%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
This role provides customer service support to American Express Corporate Card Members, handling day-to-day queries, service requests, and account-related concerns over the phone. The position involves understanding card members’ needs, providing accurate information, resolving issues efficiently, and ensuring a seamless service experience. The focus is on delivering high-quality service, maintaining compliance with company policies, and achieving strong customer satisfaction and operational performance.
Key Responsibilities
- Resolve all customer queries and follow established procedures.
- Provide alternatives and apply superior service and call handling skills to ensure best possible solutions and First Call Resolution (FCR) to card members.
- Deliver to customer, employee, and shareholder metrics as per goals.
- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service is delivered at all times.
- Adhere to quality and compliance guidelines.
- Take quick decisions and respond to customer inquiries.
- Work 24/7 & rotational shifts, including night shifts.
- Work in a hybrid environment.
Requirements & Tech Stack
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
Qualifications
- Bachelor’s degree.
- Not more than 5 years of difference between highest education degree completion date and joining date.
- Should not have enrolled in any prior Government Apprenticeship programs.
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills.
- A willingness to learn and adapt to new tasks and challenges.
- Ability to maintain confidentiality.
- Ability to work effectively in a team environment.
- Demonstrated dependability/self-motivating skills.
- Change management ability.
- Demonstrated ability to work effectively within a team environment as well as independently.
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations.
- Comfortable with rotational shifts and week-offs following US time zones.