Store Operations Associate

Key Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Performing daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units.
• Selling store merchandise.
• Managing the leasing process.
• Accepting payments utilizing our Point-of-Sale System (POS).
• Completing daily bank deposits.
• Making courtesy calls to customers regarding late payments.
• Daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing storage doors (up to 50 lbs.).
• Maintaining facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines.

Requirements & Tech Stack

• Positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.

Qualifications

• At CubeSmart, culture makes the difference.
• Work/Life Balance – primarily daytime hours.
• Competitive hourly rate from day one.
• Paid Time Off that grows with tenure.
• 401(k) match.
• Medical plans and annual employer contribution to Health Savings Account (up to $1,200 for a family).
• Opportunities to grow and advance across the U.S.

The hourly rate for this role is $19.00-$21.00, based on experience.