Cloud Platform Engineer
Accenture in India
Bengaluru, Karnataka, India1d agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- AWSTroubleshootingLead generationREST APIsData visualizationVulnerability management
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- AWS59%Troubleshooting38%REST APIs22%of 100 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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About the Role
We are seeking new talent to join the Software Engineering team where you will have the opportunity to collaborate in the CCaaS project.
Key Responsibilities
- Provide 24x7 production support for AWS and Genesys Cloud Contact Center environments, ensuring high availability and business continuity.
- Monitor and troubleshoot Genesys Cloud components, including Architect flows, queues, skills, campaigns, routing, IVR, ACD, outbound dialing, recordings, and reporting.
- Support Amazon Connect and AWS services including Lambda, Lex, S3, CloudWatch, IAM, DynamoDB, API Gateway, and related integrations.
- Manage and resolve P1/P2/P3 incidents, service requests, changes, and problem tickets within defined SLAs.
- Perform root-cause analysis for voice, IVR, routing, agent, telephony, API, integration, and application-related issues.
- Configure and troubleshoot Genesys Architect call flows, routing strategies, queues, skills, prompts, schedules, data actions, and integrations.
- Support DID/TFN/ANI, carrier, SIP/telephony, number porting, and call-routing issues in coordination with carriers and network teams.
- Troubleshoot AWS Connect contact flows, routing profiles, queues, contact attributes, Lambda integrations, and Amazon Lex bots.
- Work with development, infrastructure, network, security, vendor, and client teams for complex production issues and escalations.
- Implement and support Genesys Cloud APIs and AWS-based integrations, including Lambda and REST API integrations.
- Participate in DR, business continuity, release, migration, and platform upgrade activities.
- Perform application and infrastructure monitoring using CloudWatch, Genesys monitoring tools, dashboards, and operational reports.
- Maintain SOPs, runbooks, knowledge articles, architecture documents, and troubleshooting guides.
- Ensure security and compliance requirements are met, including IAM, SSO, access management, vulnerability remediation, and change governance.
- Identify opportunities for automation and AI-driven operations, including AI agents, conversational AI, Amazon Lex, Genesys AI capabilities, and intelligent contact-center solutions.
Bonus Points
- Intermediate proficiency in Cloud Infrastructure.
- Intermediate proficiency in Cloud Platform Architecture.
- Advanced proficiency in Contact Center Solutions.
- Intermediate proficiency in Telephony Systems.
- Beginner proficiency in Customer Experience Technologies.