Customer Support Executive

About the Role

LERVIC PRIVATE LIMITED is seeking motivated, professional, and customer-focused individuals to join as Customer Support Executives. The role involves communicating with domestic and international customers, responding to inquiries, assisting buyers with sourcing requests, coordinating with internal teams, and maintaining positive customer relationships. This opportunity is suitable for fresh graduates and experienced professionals interested in customer service, international business, global trade, and client relationship management.

Key Responsibilities

• Handle customer inquiries through email, chat, telephone, and other official communication channels.
• Assist international buyers with product sourcing inquiries, service information, and procurement requests.
• Understand customer requirements and provide accurate information about LERVIC's services.
• Coordinate with internal teams to ensure timely responses and resolution of customer concerns.
• Maintain accurate customer records, communication histories, and follow-up details.
• Support customer onboarding, account-related inquiries, and platform navigation.
• Track open customer requests and follow up until appropriate resolution.
• Escalate complex issues to the relevant team or management.
• Maintain professional communication with customers across different countries and time zones.
• Identify opportunities to improve customer satisfaction and service quality.
• Follow company policies regarding confidentiality, information security, and customer data protection.
• Support general customer relationship management and business operations when required.

Requirements & Tech Stack

• Good written and verbal communication skills.
• Basic computer knowledge and familiarity with email, spreadsheets, and online applications.
• Strong interpersonal, listening, and problem-solving abilities.
• Ability to communicate professionally with international customers.
• Good organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Willingness to learn about international trade, product sourcing, and procurement.
• Professional attitude, reliability, and a customer-focused mindset.