KYC Voice associate

About the Role

The KYC Voice Associate role is a full-time, on-site position based in Mumbai. The associate will interact with clients over phone and other communication channels to collect, verify, and update KYC documentation and information in line with regulatory and company policies.

Key Responsibilities

• Confirming customer identities.
• Answering queries related to KYC requirements.
• Recording detailed call notes.
• Escalating any suspicious or incomplete information to relevant teams.
• Coordinating with onboarding and operations teams to ensure accurate data entry, timely case closure, and a smooth client experience.
• Meeting quality, compliance, and productivity targets.
• Maintaining professional and clear communication at all times.

Requirements & Tech Stack

• Strong Communication skills, including clear spoken English/Hindi and customer interaction abilities.
• Solid Analytical Skills and attention to detail for reviewing client information and identifying inconsistencies.
• Experience or knowledge in Client Onboarding and KYC processes, including documentation and verification workflows.
• Understanding of Due Diligence and basic Finance concepts relevant to KYC and regulatory compliance.
• Proficiency in using computer systems, CRM tools, and MS Office for data entry and case management.
• Ability to work in shifts as required.
• Ability to handle high call volumes and maintain professionalism under pressure.

Qualifications

• Minimum of a high school diploma.
• A bachelor’s degree in commerce, finance, or related fields is preferred.
• Prior experience in banking, financial services, BPO, or customer service environments is ideal.