Custom Service Executive
Tata Communications
Chennai, Tamil Nadu, India0–2 yrsJust nowvia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- OperationsSAPStakeholder managementAutoCADSurveyingMicrosoft Office
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations49%Stakeholder management22%SAP8%AutoCAD6%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
Responsible for driving day-to-day system and service engineering and operations within Fibre/Mobile services. This role involves planning, designing, and creating as-built documentation for Fibre assets using GIS tools, requiring appropriate guidance to ensure quality outcomes.
Key Responsibilities
- Support Fibre/Mobile planning and design.
- Update GIS systems with as-built documents.
- Update PEGA/SAP tools with PO and invoice details.
- Coordinate with on-shore stakeholders and suppliers to complete assigned work on time.
- Maintain 100% SLA and FTR.
- Maintain self and customer data securely and without error.
- Participate actively in customer and internal meetings.
Requirements & Tech Stack
- Knowledge of Telecom network architecture and components.
- Detailed knowledge of Optical Fiber/Mobile Network.
- Familiarity with Geographical Information Systems (GIS) and tools such as AutoCAD, Smallworld, ArcGIS.
- Understanding of Fibre/Mobile network planning, designing, and as-builts.
- Experience with Quantity Surveying and Supplier management.
- Knowledge of Radio base station and its components.
- Ability to coordinate with field engineers to ensure alignment with 100% SLA and quality.
- Experience with MS Office Applications.
Qualifications
- Technical/Engineering degree in Electronics, Computer Science, or Telecommunications related disciplines.
- 0-2 years of experience.
- Good communication skills for conversations with on-shore and off-shore stakeholders.
- PMO skills are considered an additional value.