Advanced Services Engineer 1

About the Role

Oracle brings together the data, infrastructure, applications, and expertise to power industry innovations and life-saving care. With AI embedded across its products and services, Oracle helps customers turn that promise into a better future for all. This role offers an opportunity to discover potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Key Responsibilities

• Technical Leadership:
• Learns to provide guidance to customers under supervision, by consulting written technical documentation.
• Develops a foundational understanding of Oracle technologies, products, services, and best practices, as well as relevant industry trends and advancements.
• Completes assigned development tasks to learn to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership.
• Service Delivery:
• Learns to take ownership of basic reactive remote or onsite technical assistance requests in a chosen technical specialty, as suggested by senior colleagues.
• Assists customers with basic installations and configuration of software products, under supervision.
• Reviews and abides by lessons learned post-project to refine the approach for technology implementation or project.
• Global Customer Engagement & Education:
• Supports customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with guidance.
• Learns to understand product features, upgrades, and patches to provide education to customers regarding best practices for technology stability, maintainability, upgradeability, and performance.
• Attends customer meetings to support senior colleagues in gathering technical input, as needed.
• Technical Design & Documentation:
• References and contributes to customer deliverables and documentation to help customers implement solutions.
• Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain, with supervision.
• Attends solution design reviews with senior engineers.
• Learns about design trends and existing tools to begin supporting solution quality and maintain relevance.
• Influence & Collaboration:
• Collaborates with team members to better understand expectations and contribute to shared objectives.
• Builds a basic understanding of business, stakeholder, and/or customer needs to provide support with guidance.
• Innovation & Business Development:
• Observes how customer feedback is used and learns from others how product alignment informs services and engagement.
• Learns to leverage customer insights to identify new service offerings and engagement methods.
• Learns to identify sales opportunities for additional services for customers by aligning Oracle capabilities with evolving customer requirements.
• Learns to deliver presentations and observes client consultations to build understanding of solutions.
• Develops technical knowledge to understand the value proposition and its customer impact; observes discussions on contracts under threat.
• Continuous Improvement:
• Identifies ideas to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.
• Planning & Execution:
• Completes assigned tasks and monitors timelines and/or budgets to ensure the timely completion of work in accordance with project requirements.
• Follows direction to prioritize work and adjust to shifts in resources or timelines.
• Problem Solving:
• Follows standard procedures to identify and escalate issues to senior team members.
• Collects and reviews basic information to troubleshoot common errors.
• Continuous Learning:
• Builds knowledge and learns new skills aligned with industry trends and best practices as directed.
• Incorporates feedback and participates in training to improve skills.

Qualifications

• No specific qualifications are listed beyond the responsibilities which imply a learning and development path.