Front Office Associate

Company: Hilton

Key Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Verify guest details, assign rooms, and issue keys.
• Provide welcome materials or bell service assistance.
• Process guest departures by verifying charges and handling payments.
• Issue receipts and use the point-of-sale system accurately.
• Demonstrate knowledge of hotel offerings, room types, rates, and promotions.
• Assist with guest inquiries about the hotel and local area.
• Recommend hotel amenities using up-selling techniques.
• Maximize room and service revenue.
• Respond to guest requests.
• Resolve guest concerns with care and urgency.
• Manage messages and communications effectively.

Requirements & Tech Stack

• Hotel property management systems (PMS)
• General front office procedures
• English proficiency (additional languages are a plus)
• Ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and complaints professionally.
• Excellent multitasking skills.
• Ability to remain calm and professional in a fast-paced environment.
• A positive attitude.
• A genuine passion for providing exceptional guest service.