Concierge Team Leader

About the Role

This role involves leading the concierge team in providing personalized and professional service to all guests. As a Concierge Supervisor, the individual will oversee daily operations of the concierge desk and deliver memorable experiences.

Key Responsibilities

• Supervise concierge team: Train, schedule, and supervise team members, providing guidance and support to ensure an exceptional guest experience.
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines.

Qualifications

• Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
• In-depth knowledge of local attractions, restaurants, and events.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge software is preferred.