Club Attendant

Company: 24 Hour Fitness

About the Role

The Club Attendant drives member satisfaction by providing exceptional customer service. This role involves performing a variety of maintenance and cleaning tasks to ensure the facility is kept to a healthy, clean, and orderly standard.

Key Responsibilities

• Clean and dust walls, mirrors, countertops, glass, and windows.
• Sweep, mop, scrub, and vacuum floors in all areas of the club, including locker rooms, weight area, cardio, office space, hallways, and stairs.
• Clean and dust all weight and cardio equipment.
• Restock supplies.
• Empty club garbage and recycling containers.
• Complete daily and weekly scope of work as assigned.
• Perform special cleaning projects as assigned.
• Clean and maintain wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna, and conducting regular pool chemical testing).
• Perform minor cosmetic repair on equipment (rust removal, touch-up paint, re-labeling).
• Partner with the Facility Technician to perform cleaning duties on equipment as outlined in the preventative maintenance guide.
• Perform minor painting as approved/directed by the General Manager and Facilities Technician.
• Use all janitorial supplies in accordance with product labels and club manuals.
• Report all newly identified facility maintenance issues via Service Channel.
• Report any member complaints to the General Manager.

Organizational Relationships

• Partners with the Facilities Technician.
• Reports to the General Manager.
• Regularly interacts with club management, team members, and members.

Requirements & Tech Stack

• Cleaning practices and procedures
• Ability to understand and follow written instructions
• Effective communication (verbal and writing skills)
• Ability to work independently in the absence of supervision
• Attention to detail
• Ability to establish and maintain cooperative working relationships

Qualifications

• Minimum Educational Level/Certifications: High School Diploma or General Education Diploma (GED)
• Minimum Work Experience: Six months of janitorial experience
• Physical Demands/Environmental Conditions:
• Regularly required to stand, walk, and use hands and arms.
• Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
• Regularly required to lift up to 25 pounds; occasionally required to lift up to 100 pounds.
• Ability to communicate with internal and external members via telephone.
• Required usage of cleaning chemicals, ladders, and cleaning utensils.
• Regularly exposed to moving mechanical parts.
• Noise level in the environment is occasionally loud.
• Travel Requirement: Travel from club to club may be required.