Jr. Help Desk Technician
Irvine Technology Corporation
Jersey City, NJFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Bachelor's degree
- Must know
- Help deskTroubleshootingWindows
- Nice to have
- Jira
- Work
- On-site in Jersey City
- Pay
- Not stated by the employer.
- Listed
- Nov 2, 2026 · still open
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About the Role
Seeking a motivated Junior Help Desk Technician to serve as the first point of contact for internal users on the IT support team. This is an excellent opportunity for individuals early in their IT career to gain hands-on IT experience and develop technical skills in a supportive, team-oriented environment.
Location: Jersey City, NJ 07302 – Onsite Monday through Friday
Compensation: $20–25/hr W2
No Visa Sponsorship Available
Key Responsibilities
- Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
- Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
- Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
- Install, configure, and update workstations, applications, peripherals, and basic hardware components.
- Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.
Requirements & Tech Stack
- Entry-level IT support experience or a strong technical foundation with an interest in pursuing a career in IT support.
- Familiarity with Windows environments and basic desktop support concepts.
- Strong communication skills with a customer-focused mindset.
- Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.