Retirement Domain SME-Manager

About the Role

EY is seeking a Retirement Domain SME-Manager to join the Global Delivery Services team. This role is part of the Consulting practice, supporting clients across various retirement domain topics.

Key Responsibilities

• Support clients with Defined Benefits Operations, including benefits calculations, review, and processing for retirement, termination, disability, death, and divorce scenarios.
• Ensure ERISA Compliance for US Retirement Plans, including testing (ADP & ACP Testing) and reporting.
• Provide expertise on in-plan guaranteed income products, such as annuities within defined contribution plans (e.g., target date funds with income guarantees).
• Evaluate protected retirement solutions through insurance-wrapped investment vehicles.
• Advise on recordkeeping platform enhancements to support in-plan income features, including income projection tools, guarantee tracking, and participant-level income illustrations.
• Manage "Money in" and "Loans" related activities, such as check processing, contribution handling, loan initiation, loan repayments, and re-amortization.
• Process "Disbursements" including Hardship withdrawals, QDRO, RMD, In-service distributions, and loans, or experience in processing 401K contributions and loan repayments.
• Demonstrate understanding of business rules for Payout, Qualified/Non-Qualified Plans, Roth Conversion, Roth IRA, Fiduciaries, Defined Contribution, and Defined Benefits/Pension.
• Provide exposure to Pension Benefit Guaranty Corporation (PBGC) study and Public Pensions.
• Explain plan administration, group and account setup, and eligibility criteria.
• Clarify Vesting rules and Investment management.
• Provide knowledge of middle office and back-office processing for retirement accounts, including origination, servicing, fund payouts, and reconciliation.
• Support or lead PMO functions for large-scale retirement transformation programs, encompassing project planning, milestone tracking, risk management, and stakeholder reporting.
• Coordinate across business, technology, and vendor teams to align with project timelines, scope, and quality standards in retirement platform implementations or upgrades.
• Create business process maps for future state architecture.
• Develop WBS for overall conversion strategy.
• Refine requirements within multi-vendor engagements.
• Conduct Due-Diligence and Assessment projects to evaluate current state maturity, gaps in functionalities, and COTs solution features.
• Gather and elicit requirements, writing BRDs and FSDs.
• Conduct JAD sessions and Workshops for requirement capture, working closely with Product Owners.
• Define optimal future state operational processes and related product configuration.
• Define scope by providing innovative solutions and challenging new client requirements while ensuring business value.
• Deliver clearly defined requirement documents with relevant dataflow and process flow diagrams.
• Analyze and extract functional enhancements by working with the product design development team.
• Provide product consultancy and assist clients with acceptance criteria gathering and support throughout the project lifecycle.
• Manage service delivery within agreed service levels across multiple blended processes.
• Implement operational governance framework, quality review mechanisms, and communication strategies.
• Proficiently design technology solution architecture, focusing on innovative and effective solutions.
• Manage data migration projects, ensuring data integrity and security.
• Utilize data analytics tools and techniques for insights and decision-making.
• Apply strong understanding of data governance principles and best practices.
• Collaborate with stakeholders and technical teams to define requirements and implement solutions.

Requirements & Tech Stack

• Industry certifications such as ASPPA/LOMA/RPF are an added advantage.
• Experience on solutions such as ALIS, OMNI, Relius, NeoSpin, Vitech, TRAC is preferable.

Qualifications

• Ability to work effectively as a team member and build good relationships with clients.
• Opportunity to expand domain knowledge and skills.
• Collaborate with other EY professionals with a wide variety of expertise.