Associate Technical Support Engineer, Core
ICIMS
Hyderabad, Telangana, India0–27 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 27 years
- Must know
- Customer serviceTroubleshootingWindows
- Nice to have
- RecruitingCRMHRIS
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting64%Customer service31%Windows22%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
As an Associate Technical Support Engineer (ATSE), you will combine creative problem-solving, excellent customer experience, and technical skills. You will be a member of a 24x7 Customer Support team, providing a high level of service to help customers overcome technical challenges. You will receive ample training and development opportunities. This role offers an opportunity to interact with customers and become an expert in world-class technology.
Key Responsibilities
- Provide technical and/or consultative support to customers regarding the iCIMS platform, integration products, and methodologies.
- Conduct root-cause analyses and provide customized solutions by analyzing, prioritizing, troubleshooting, and resolving customer issues.
- Demonstrate excellence in customer service with a positive, caring, can-do attitude.
- Address, troubleshoot, and resolve customer concerns and issues in a timely manner.
- Troubleshoot customer issues using remote desktop software.
- Interact with customers through phone and email to address and resolve concerns and issues.
- Dedicate yourself to customer success and satisfaction.
- Re-create and solve customer problems within the Applicant Tracking Software (ATS).
- Re-create, document, and manage examples of software bugs.
- Learn the iCIMS platform and ancillary products quickly and provide accurate information to customers.
- Consistently conduct business with integrity and align behavior with iCIMS policies, procedures, and core competencies.
Requirements & Tech Stack
- Good working knowledge of Windows/Mac OS and its components.
- Strong knowledge of web-browser based technologies.
- Ability to be flexible in work schedule, including nights and weekends.
Qualifications
- 6+ Months of work experience in a customer service role.
- Strong customer relations skills.
- Strong written and verbal communication skills.
- Capacity to control an interaction in a consultative way.
- Capable of multi-tasking in a fast-paced work environment.
Preferred Experience:
- Experience with HRIS, CRM, and/or ATS is a plus.