Infra Tech Support Practitioner Copy 06
Accenture services Pvt Ltd
Gurugram, Haryana, IndiaFresher51m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- Help deskCustomer serviceBusiness analysis
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Help desk31%Customer service15%Business analysis7%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions. This role involves developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully.
Key Responsibilities
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish disaster recovery procedures to safeguard operational continuity.
- Maintain data retention practices in alignment with organizational standards.
Requirements & Tech Stack
- Bachelor's Degree in a relevant field of studies.
Qualifications
- Beginner proficiency in Service Desk Management.
- Intermediate proficiency in problem-solving.
- Beginner proficiency in communication skills.
- Intermediate proficiency in customer service.
- Beginner proficiency in incident management.
- Intermediate proficiency in process improvement.
- Prior experience in relevant related skills is advantageous.